Policy
Clear, upfront terms — no surprises. Read this before you pay your deposit.
Your appointment is not confirmed until your $100 deposit is received. Submitting a booking request does not hold a date.
Cancel more than 24 hours before your appointment
Your full $100 deposit is refunded — no questions asked. Refunds are processed within 5–7 business days.
Cancel within 24 hours of your appointment
If RenewShine cancels your appointment
Your full $100 deposit is refunded within 5–7 business days. No cancellation fee applies to you.
| Scenario | Your deposit |
|---|---|
| Cancel 24+ hours before | Full refund |
| Cancel within 24 hours | 30-day credit + 1 free reschedule |
| Don't rebook within 30 days | Forfeited |
| RenewShine cancels | Full refund |
Email renewshinedmv@gmail.com with your name and appointment date. Cancellation timing is recorded based on when we receive your email.
These terms are part of our full Terms of Service.
Last updated: April 2026